Payments / File delivery
1. Refund policy
Customer satisfy is very important for us. To request for a refund, request must be summited to email@example.com within 14 days after the purchase.
- We will gladly make a refund if it meets requirements for refund:
– product does not match it’s description or preview images
– product model parts or textures missing (not applicable when issues are caused by exchange format limitations)
– mistaken for a physical (real world object) and/or digital files has not been downloaded.
- Requesting refund, provide invoice number, problem with product, software and file formats causing problems.
- Request will be processed in 3 business days. In case of a refund, will be send Credit Bill with refunded product list.
- All license rights terminate immediately and without notice if a sale is refunded for any reason.
- All refunded products must be deleted, buyer don’t have any rights to keep or use them in the future.
- 3dmstock has determined price categories for products:
– 6.00 €
7. Product Fees
- SIA “3DBrandModels” is a registered as VAT payer with VAT number LV40103760714 in Latvia (EU country)
- 3dmstock add VAT to products and amount of VAT depends of:
– if USERS are registered as natural person at 3dmstock.com and they are from EU countries, they pay VAT 21%;
– if USERS are registered as natural person at 3dmstock.com and they are NOT from EU countries, they DON’T pay VAT 21%;
– if USERS are registered as VAT payer at 3dmstock.com, and 3dmstock have approved information given by users they don’t have to pay VAT (exclude USERS from Latvia).